100% satisfaction guarantee
If a clean isn't right, we re-clean it .
The most common cleaning-industry guarantee is "100% satisfaction" with no policy attached. Ours has the policy. The whole policy. Below.
Our promise
Purely, completely customer-oriented.
When it comes to your Spokane house cleaning needs, a lot sets Frontline Housekeeping Plus apart from the others. One of them is our 100% Satisfaction Guarantee. Our focus is purely and completely customer-oriented, and our number one goal is always your complete satisfaction with our services. We depend on the referral base of our satisfied customers, and we understand what it takes to earn your loyalty.
There is no small print, no hidden exceptions, no ifs, ands, or buts. Our promise is clear, our sincerity is genuine, and it says it all in one simple sentence that we stand behind:
100% Service Satisfaction Guarantee.
The policy
Four steps. No fine print.
We've refined this policy across 23 years of customer feedback. It's short on purpose: the moment we add caveats is the moment a guarantee stops being worth printing.
- 01
Tell us within 48 hours.
If anything in the clean isn't right, call (509) 323-7587 or email [email protected] within 48 hours of the visit. That's the window where we can credibly know our crew was the last team in the home.
- 02
We come back, no charge.
We re-schedule the affected area within 48 hours of your call, often same-day. A housekeeper comes back to clean what we missed, and a supervisor follows up with you to inspect the work and confirm it meets our standard.
- 03
No paperwork, no rebooking fee.
We don't make you fill out a form. We don't add a charge for the second visit. We don't ask for a written explanation. Tell us what wasn't right; we fix it.
- 04
If we still can't make it right.
After a re-clean, if you're still not satisfied, we refund the visit in full. This is rare, it has happened a handful of times in 23 years, but it's the policy in writing.
What the guarantee covers, and what it doesn't
A guarantee's only as good as its honesty about edges.
Covered: any cleaning task included in the agreed scope of your visit. If our crew missed a bathroom, didn't finish the kitchen, or left a surface streaked, that's on us. We re-clean it free.
Not covered: tasks we didn't agree to do. If a deep clean didn't include the inside of the oven (because the scope was confirmed without it), we won't come back to do the oven for free. We'll quote the add-on.
Not covered: issues that aren't cleaning issues. If a faucet was already loose, a tile was already chipped, or carpet was already stained from years of wear, the re-clean won't fix it, and pretending otherwise would be dishonest.
Always covered: liability. If our crew accidentally damages property during the clean, our insurance handles repair or replacement. The guarantee is about cleaning quality; the insurance is about everything else.
Our philosophy
“What would we want if we were the clients?”
Our philosophy is simple: what would we want if we were the clients? That question factors into every decision we make, every home we clean, and every person we hire.
We take great care and attention to detail when it comes to you, your family, and your home. Our housekeepers are chosen not only for that attention to detail, but for their adaptability and their ability to communicate well with the people they clean for. They pass criminal-background and drug screening before joining the team, and they're continually graded on the elements of high-standard service. We hire only the people with the attitude and customer-service approach that Frontline is built on, and we take real pride in offering competitive wages, benefits, and perks for the crew.
We stand behind our 100% Service Satisfaction Guarantee. If you ever have a question or a concern, call us at (509) 323-7587. We look forward to hearing from you.
The guarantee starts at the first visit
Get the kind of clean that's worth guaranteeing.
Send the estimate request and we'll reply with an honest written estimate within a business day. We always recommend a free in-home consultation so your quote fits the way you live.